We look forward to seeing you in our store, but should it not be possible to visit us in California, your orders by email or phone are welcome. For your convenience, we accept three major credit cards; MasterCard, Visa and American Express. We ask that for your security and safety, you telephone us with your credit card information. Before your order is processed, it will be confirmed against available stock, and shipping arrangements made. Once you have finalized your order, we will process your payment and prepare your package for shipment. FedEx is our preferred carrier, please read further for pricing and information.

WINE PURCHASES

For legal reasons, you must be at least 21 years of age to order and receive alcoholic beverages. All shipments within the US will require a signature at the time of delivery.

We ship a limited selection of wine to states that have made it legal for you to receive alcoholic beverage shipments. These include Arizona, Alaska, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Washington, Washington, D.C., Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Although all online wine purchases are carefully inspected and selected from available retail stock in optimum conditions and insured for shipment, please be aware that wine is purchased at your own risk.

SHIPPING METHODS

We find FedEx is the most cost-effective, efficient and wine-friendly service that easily accommodates specific customer needs. They offer Ground to business and home addresses and Home for residences only. Express delivery can be offered if faster service is desired. Standard delivery time is 3 to 5 business days. Online tracking is available with FedEx and the tracking number will be included in your confirmation email. Fed Ex will not deliver alcohol to PO Boxes or APO/FPO addresses.

During extreme hot or cold months of the year, and depending on your location, we recommend the fastest shipment method possible, such as Express service. Please call us to discuss further.

In order to minimize the risk of wines or perishables in non-temperature-controlled warehouses over the weekend, The French Cellar ships orders on Tuesday and Wednesday, unless otherwise instructed by the customer, and at their own risk. We do not ship on major holidays.

SHIPPING COSTS

We ship wine in cardboard-boxed Styrofoam bottle containers of twelve ($10), six ($6) and two ($4) bottles only. The cost of the shipping container will be added to actual FedEx shipping charges, there are no handling fees.

Accessories and confections are packaged and shipped separately from wine. Most crystal, wine accessories and confections are shipped to us from France in custom boxes or in special insulated packing. To further insure a successful delivery, we repack these items for shipping. Shipping charges include $6 to cover the cost of materials, and are based on the weight of the merchandise you order and the destination of the shipment.

DELIGHTFUL EXTRAS

We will gift-wrap your purchases and enclose a card with your message at no additional charge. Unfortunately, we cannot gift-wrap wine; the Styrofoam shippers close tightly over wine bottles and make it impossible.

We are happy to send a gift certificate to honor a special occasion. Just give us the recipient’s name and address, your name and address, the date of the occasion and a brief message. The French Cellar gift certificates come in increments of $25, $50, $100 and $500. We will send the gift certificate in an attractive envelope enclosure, with ribbon and store gold seal.

RETURN POLICY

Due to various environmental control and health policies, we cannot accept any return of food or wine perishables for exchange or credit. All shipments are insured, and any damages incurred in transit, will be recovered via FedEx, as outlined in their policy and conditions statement. The customer will be credited via credit card when approval is completed. The customer must call us within 2 days of delivery to notify us of any damage, and we will file a claim with FedEx on your behalf.

If you need to return your crystal or wine accessory purchase for credit, please notify us by email or phone within 24 hours and return within 15 days. Please carefully repackage your item in the original shipping carton, include the invoice and return to us via the postal service of your choice. We ask that you insure your shipment against theft and damage, so that you may be compensated in the event of loss or breakage in transit. A credit to your card will only be issued if we receive your return in original and unused new condition.

We at The French Cellar are here to make sure that your purchase and delivery are successful. If you have any questions or are not satisfied with your order, please do not hesitate to contact us and speak with us about your concerns. We want you to enjoy your purchase and visit us again!